Terms & Conditions

General terms and conditions of Sophistique Jewelery

§1 Scope
(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text
(1) The following regulations regarding the conclusion of the contract apply to orders via our online shop www.sophistiquejewellery.com

(2) If the contract is concluded, the contract comes with the company

Sophistique Jewellery
Astrid-Lindgren-Weg 5
73614 Schorndorf

conditions.

(3) The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop.

The order takes place in the following steps:

1) Selection of the desired goods
2) Confirm by clicking the “Add to shopping cart” buttons
3) Checking the information in the shopping cart
4) Press the “Check out” button
5) Enter the delivery address, select the shipping method & payment method
6) Re-checking or correcting the respective data entered.
7) Binding dispatch of the order by clicking on the number button. Before the binding dispatch of the order, the consumer can return to the website on which the The customer's information is recorded and input errors are corrected or the ordering process is canceled by closing the internet browser. We confirm receipt of the order immediately by an automatically generated email (“order confirmation”). With this we accept your offer.

(5) Storage of the contract text for orders via our online shop: We will send you the order data and our general terms and conditions by email. You can view the terms and conditions at any time here on our website. For security reasons, your order details are no longer accessible via the Internet.

§3 Prices, shipping costs, payment, due date
(1) The prices stated include statutory sales tax and other price components. In addition, there are any shipping costs.

(2) The consumer has the option of paying via PayPal, credit card (Visa, Mastercard, American Express).

§4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate dispatch. Delivery takes place within 5 working days at the latest. In the case of payment in advance, the deadline for delivery begins on the day after the payment order is sent to the bank responsible for the transfer and, for all other payment methods, on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the delivery location, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the item sold, even in the case of a mail order purchase, only passes to the buyer when the item is handed over to the buyer.

§5 Retention of title
We reserve ownership of the goods until the purchase price has been paid in full.

§8 Warranty
The statutory warranty regulations apply.

§9 Contract language
As contract language german will be available exclusively.

§9 Transport damage
If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.

§9 Returns and complaints

1) A refund is only possible if the goods are in their original condition with no signs of wear. A refund of the purchase amount is only possible within 30 days of receipt of the goods.

2) If we receive a return after 30 days and a refund is no longer possible, we reserve the right to send the goods back to the sender at the sender's expense.

3) Before your order is shipped, we check each piece of jewelry for quality and integrity. If you still receive a defective piece of jewelry, we will of course exchange it for a new and flawless piece of jewelry free of charge. Please contact info@sophistiquejewellery.com or use our contact form as soon as possible after receiving your goods.

2) If a product has a defect within the first 6 months after purchase that was already present at the time of purchase and that is not due to your own fault or natural wear and tear, there is the option of receiving a replacement product. Our customer service will be happy to examine your request individually.

3) To ensure that your jewelry stays shiny and beautiful for as long as possible, we have put together a care guide for you here. After the 6 months, our jewelry is excluded from claims. Possible discoloration or product defects after this time are usually due to natural wear and tear.

§9 Liability
We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• as far as the scope of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited.
Otherwise, claims for damages are excluded.

§10 Dispute settlement
The European Commission provides a platform for online dispute resolution (OS), which you can find here : https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Terms and conditions as of April 2023