Q&A
Orders
Can I still cancel or change my order?
If you have not yet received a shipping confirmation, please send an email to info@sophistiquejewellery.com as soon as possible with your request.
Where do I see my tracking number?
Once your order is shipped, you will receive a shipping confirmation with all details about your order and a tracking number. You can use this to track your order and see the expected arrival of your delivery.
Alternatively, you can also access your order information via the link in your order confirmation.
I received an incorrect/damaged item. What can I do?
If you have received a damaged item, please send us a photo in which the defect is clearly visible to info@sophistiquejewellery.com along with your order number.
If you received an incorrect item, please send a photo of the incorrect item along with your order number to info@sophistiquejewellery.com
I haven't received an order confirmation/ shipping confirmation
Unfortunately, our emails sometimes either end up in your spam folder or do not reach their destination at all with certain mail providers. We have recognised this problem and are currently working on a solution.
If you have not received a confirmation email etc. for your order, please send us an email to info@sophistiquejewellery.com and we will be happy to help you. Alternatively, you can also track your order via our chat window at the bottom right.
Payment options & discount codes
What payment options do you offer?
We currently offer the following payment methods:
• Visa and Mastercard
• Klarna
• Immediately
• ShopPay
• Google
• Apple Pay
• Paypal
Please note: Payment methods may vary depending on the country.
How can I apply a discount code?
You can enter your discount code in the last step of the ordering process.
What can I do if my discount code doesn't work?
If your discount code doesn't work, please check the redemption conditions and validity again. If it still doesn't work, you can contact us either via our contact form or at info@sophistiquejewellery.com.
Questions about the products
How do I determine my ring size?
Take a ring that you already own and use a ruler to measure the inner diameter of this ring as accurately as possible. Then multiply the measured number of millimeters by 3.14. The result corresponds to your ring size.
Example:
Measured inner diameter of the ring: 17mm
17mm*3.14 ≈ ring size 53
How do I find the perfect chain length for myself?
To find the perfect necklace length for you, you can either measure the length of necklaces you already have or determine the length on your neck using a thread or yarn.
If you have other wishes regarding the necklace length, please feel free to contact us ;)
Do you offer personalized jewellery?
If you have a special wish for your piece of jewelry, just write to us and we will find out together whether your wish can be realized for us. In the following section we give a few examples that we can adapt for you:
• individual chain lengths
• Individual composition of our necklaces and pendants
• different pearl sizes (depending on pearl inventory)
• Manufactured in 925 silver (not always possible)
Collaborations
I am interested in working with you!
Are you interested in working with us? Please send us an email to info@sophistiquejewellery.com. We look forward to hearing from you!