Widerruf
Orders
Can I still cancel or change my order?
If you have not yet received a shipment confirmation, please send an email to xxxxxxxx with your request as soon as possible.
Where do I see my tracking number?
I received an incorrect/damaged item. What can I do?
If you have received a damaged item, please send us a photo in which the defect is clearly visible to xxxxxxxxxx along with your order number.
If you received an incorrect item, please send a photo of the incorrect item along with your order number to XXXXXXXXX
Payment options & discount codes
What payment options do you offer?
How can I apply a discount code?
You can enter your discount code in the last step of the ordering process.
What can I do if my discount code doesn't work?
If your discount code doesn't work, please check the redemption conditions and validity again. If it still doesn't work, you can contact us either via our contact form or at xxxxxxxxxx.
Questions about the products
How do I determine my ring size?
Take a ring that you already own and use a ruler to measure the inner diameter of this ring as accurately as possible. Then multiply the measured number of millimeters by 3.14. The result corresponds to your ring size.
Example:
Measured inner diameter of the ring: 17mm
17mm*3.14 ≈ ring size 53
How do I find the perfect necklace length for myself?
To find the perfect necklace length for you, you can either measure the length of necklaces you already have or determine the length on your neck using a thread or yarn.
If you have other wishes regarding the necklace length, please feel free to contact us ;)
Do you offer personalized jewelry?
If you have a custom wish for your piece of jewelry, just write to us and we will find out together whether your wish can be realized. In the following section we give a few examples that we can adapt for you:
• individual chain lengths
• Individual composition of our necklaces and pendants
• different pearl sizes (depending on pearl inventory)
• Manufactured in 925 silver (not always possible)
Collaborations
I am interested in working with you!
Are you interested in working with us? Please send us an email to xxxxxxx. We look forward to hearing from you!
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
